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第一节 完形填空

阅读下面短文,从短文后各题所给的四个选项(A、B、C和D)中,选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。

      Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they've never actually  1 you. Everything they know about you  2 through this device, sometimes from hundreds of miles away.  3  they feel they can know you  4  from the sound of your voice. That's how powerful the  5is.

       Powerful, yes, but not always  6 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I'd never met  7 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 8 me. I sometimes wished to  9  another agent.

     One morning, I had to 10  an immediate flight home for a family emergency. I ran into Rani's office  11 . The woman sitting at the desk,  12  my madness, sympathetically jumped up. She gave me a  13  smile, nodded while listening patiently, and then printed out the  14 immediately. “What a wonderful lady!” I thought.

Rushing out 15 I called out over my shoulder, “By the way, what's your name?” “I'm Rani,” she said. I turned around and saw a 16 woman with a big smile on her face waving to wish me a safe trip. I was 17 ! Why had I thought she was cold? Rani was, well, so 18 .

       Sitting back in the car on the way to the airport, I figured it all out. Rani's  19her warm smile, her nods, her 'I'm here for you'  20  were all silent signals that didn't travel through wires.

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