Growing up in the 1960s, I was taught from an early age to send a handwritten thankyou note expressing 1for kindness. My mother used to buy me a box of paper and 2 me in the art and value of saying "thank you". She 3to be right.
A study showed that it took less than 5 minutes to write the thankyou notes. Just 5 minutes to make 4 person feel overjoyed! 5 ， in our "instant" world, the idea of getting an actual pen and writing an actual note seems to never come to mind. We tend to do what is 6 for us — a quick text or an email.
It's easy to use the7of being busy, but even very busy and 8businessmen find time to 9thankyou notes. For example, when Douglas Conant became CEO of Campbell's, the company had 10 half of its market value and morale (士气) was at an alltime low. He 11 fixing that by doing some simple things that are probably not 12 in any MBA class. For one thing, Conant wrote to every 13. He gained their confidence and14 ， turned the company 15.
In his ten years as CEO, Conant wrote over 30,000 notes to employees. It's 16 not to ask how he did it.17, he had many other things to do 18 writing a thankyou note. Conant made time for 19 because he knew the impact (影响) each one would have. An expression of 20 in this crazy world still makes a difference.
