Those concerned that robots are taking over the world can rest easy-for now. Though the androids have proved useful at performing ordinary tasks, they are not ready for prime time. At least that appears to be the case at Japan's cutting-edge Henn-na Hotel chain where over half of the robot staff is being replaced by humans.
The first Henn-na Hotel opened in July 2015, where guests were greeted and checked-in by either a family-friendly English-speaking dinosaur robot or a Japanese-speaking humanoid. Autonomous robots stood ready to help guests carry luggage to their rooms, while a cute doll-shaped android called Churi, placed inside each room, provided them with information about nearby attractions. Even the hotel's garbage cans were robotic.
Not surprisingly, the lodging, recognized in 2016 as the world's first robot-staffed hotel by Guinness World Records, drew in curious visitors from all around the world.
But as the years have passed, the hotel's main draw — its employees — are becoming less of a novelty (新颖) and more of a bother. Also as the robots are "aging", they are costing more to repair and maintain. Earlier this month, the hotel chain's parent company H. I. S. announced that it had decided to "fire" over half of the robot employees and replace them with humans. Among them are the chain's two robot receptionists. In addition to scaring young guests, they are also unable to photocopy guests' passports-a requirement when checking into a Japanese hotel--forcing human employees to step in each time. Also, out are the cute Churi robots, which have proved unable to answer even the simplest questions and annoyed guests by interrupting their conversations.
While this is a setback, the company's officials are not discouraged. They plan to continue with their ambitious expansion plans and believe the human-robot interaction is a learning process." When you actually use robots, you realize there are places where they aren't needed." said one of the officials.
