Having worked at a small food store for two years, I thought I had become successful at what our manager called "customer relations". I firmly believed that a friendly smile and an automatic "sir", "madam", "thank you" and "sorry" would see me through any situation. But on a Christmas night an old woman shook my belief that such a glib(油嘴滑舌的) response could smooth over any difficulty while dealing with other human beings.
The moment she entered the store, the woman presented a sharp contrast to our shiny store with its bright lighting and neatly arranged shelves. Walking as if each step were painful, she slowly pushed open the glass door. On such a zero-degree night, she was wearing only a faded print dress, a thin sweater too small to button, and black slippers with the backs cut out to expose heels. There were no stockings or socks on her blue-veined(青筋的) legs.
After walking around the store for several minutes, the old woman stopped in front of the rows of canned vegetables. She looked at the row of cans, finally picked up a can of corn and stared at the label. At that point, I decided to be a good and polite employee and asked her if she needed help. As I stood close to her, my smile became harder to maintain. An unpleasant smell of sweat rose from her torn clothing.
"I need some food," she muttered in reply to my bright "Madam, can I help you?"
"Are you looking for corn, madam?"
"I need some food," she repeated, looking down at the can in her hand, "Any kind. "
"Well, the can of corn is ninety-five cents, madam." I said in my most helpful voice. "Or if you like, we have a special on bread today."
After a short pause, she lifted her head and said, "But I can't pay."
For a second, it was on the tip of my tongue to tell her that she could take the corn. Then the employee rules flooded into my mind: remain polite but do not let the customers take advantage of you.
注意：1. 续写词数应为150左右; 2. 续写部分分为两段,每段的开头语已为你写好。
At the thought of that, I managed a friendly smile.
……
Instantly I rushed out of the door with the can of corn and stopped the old woman.
