I was travelling by train one morning. Quietly reading, I found myself suddenly listening to the announcements (公告). When the trainman makes an announcement, it's often quite boring. But this one was1 . As I looked up from my paper, I2 others also listening. Not only that, they3 !

4  was so much attention being paid to this message?

As best I can remember, the trainman said, "Good morning. Ladies, Gentlemen and 5 . It's 7:35 a.m. and you'll be glad to know that we are right on time. What a lovely6 it is in Sydney today. The sun is shining, the temperature is about 21 degrees, birds are7 , and all's right with the world. Thanks for8 my train and I hope to see you again. Have a great day!"

Wow! Have you ever heard an announcement like that? I9 hadn't. As well as getting everyone smiling, there were quite a few people who started talking to one another about how good the10 was.

The minute I got off the train, I ran into the young trainman and started to thank him. He looked a bit11 at first. Continuously I said, "Well, I just wanted to thank you for your12 message on the way. It got people's attention and smile. Thank you so much for giving us such a good13 to the day."

That day I got two messages. The first is that people's happiness at work shows in what they do and say. Also, the story tells me what you can get from thanking people for14 they've done, especially when it's not expected. Can you imagine the conversation that trainman would have when he got home,"Guess what happened to 15 today—a passenger thanked me!"