Dear Joe,
Thank you for leaving a single star in your review of Pizzeria. Your review focuses on my service, but I don't think the star is for me. The review system makes you leave at least one star, or I don't think you would have left any at all.
You write that I gave you "the worst customer service ever. " I'd rather have given you good service, but it was hard for me. I was new to the restaurant. I hadn't learned everything about it.
You recall (回想) coming up to me and asking if I could offer you a table for eight. You recall that I told you it would be a 30-minute wait. You waited 35 minutes. I believe you. Without your timekeeping, I would have no idea how long you waited. The restaurant was full. I was working as a hostess (a poor one, I take your point), a bartender (酒保) and a server. There were two other servers. Both were new hires. Neither had served in a restaurant before. May I remind you, Joe, that I was also a new hire. I have been serving in restaurants for years, but every restaurant has its own system.
After 35 minutes of waiting, you came in to check on the progress. A table for eight had just opened up, but it was given to another party of eight. They had booked a few days earlier. I hate breaking promises, Joe, but a reservation (预定) is also a promise. The table was promised twice, and I had to break a promise.
I am truly sorry. I admit (承认) that while you were waiting outside the restaurant, I didn't think of you-not even once. It is awful to have to wait so long. I wish it could've been better for you.
Thanks again for your review. I want to improve, and I welcome your feedback (反馈意见).
Sarah
