The iPhone has become a usability nightmare (噩梦). A new one comes with 38 preinstalled (提前装好的) apps, of which you can delete 27. Once you've downloaded your favorite apps, you're now sitting at 46 or more.
Like many companies, Apple has decided that there's no need to build an easy-to-use product when it can use artificial intelligence. If you want to find something in their garbage dump of apps and options, you must use Spotlight, Apple's AI-powered search engine that can find almost everything there.
This "innovation" of artificial intelligence is not the creation of something new but simply companies selling you back basic usability after decades of messy design choices. And these tech firms are charging us more to fix their mistakes and slapping an AI label as a solution.
Alexa and Siri have become replacements for intentional computing. They give commands into voice interfaces (接口) easily but sacrifice "what we can do" to "what Amazon or Apple allows us to do." We have been trained to keep apps and files, while tech companies have failed to provide any easy way to organize them. They have decided that disorganized chaos is fine as long as they can provide an automated search product to sift (筛查) through the mess, something more tech, even if tech created the problem in the first place.
Artificial intelligence-based user interfaces rob the user of choice and empower tech giants to control their decision-making. When one searches for something in Siri or Alexa, Apple and Amazon control the results. Google already provides vastly different search results based on your location, and has redesigned search itself multiple times to trick users into clicking links that benefit Google in some way.
Depressingly, our future is becoming one where we must choose between asking an artificial intelligence for help, or fighting through an ever-increasing amount of poorly designed menus in the hope we might be able to help ourselves. We, as consumers, should demand more from the companies that have turned our digital lives into trillion-dollar enterprises.
