Yesterday, a salesman called me to sell his phone plans. I was at work and I usually don't like spending time on those things, so I 1 myself that I couldn't talk yet and 2 that he call me back at 6 p. m.
That's what he did. So we talked about 20 minutes. He 3 to me his different phone plans. While listening to him, sometimes I was 4 in thought. I gave several "hmm hmm" as a sign of agreement and to 5 that I was still there. Sometimes, I felt a bit 6 . But I stayed calm and 7 until the end of the discussion.
Finally, he said the following to me: "Thank you, Olivier. You are the first person in a long time with whom I had an enjoyable conversation. 8 , people shout at us and slam down the phone. Today, since 10 a. m., I haven't had a phone 9 without arousing anger. I know you had a long day at work and you could have 10 in front of your TV. But you listened so carefully to me. I am 11 and I sincerely thank you."
It set me thinking. He had been the 12 of verbal violence(语言暴力) all through his working day. Physical 13 do not exist in this situation but dehumanization(去人性化) seems to happen. 14 , he was only doing his job. I felt a sense of 15 that I hadn't treated him so rudely.
