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Dear sir,

    I ordered a skirt from you last month, but there are some problems with it. First, the color is not as green as it is shown on your website. I understand that the picture does not always show the real color, but it should not be that different. Second, I asked for Size M because it is the size I usually wear. But your Size M is so small that I have to give it to my younger sister.

    I think you should be more serious about your business.

Truly

Susan Rosen

Dear Ms. Rosen,

    Thank you for telling us the problems with your order. We hope we can give you better service. We are sending you another skirt with this letter. It is Size L, and its green color is brighter than the one you had. We hope you like it.

    Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any more questions.

Yours truly

Victor Smith